SanDisk® Global Customer Support (India)
As announced on March 2nd, 2021, we are retiring the SanDisk Connect Wireless Media Drive app, effective as of September 1st, 2021, as an effort to retire legacy apps and migrate users to newer products, services, and apps.
On September 1st, 2021, we will remove the SanDisk Connect Wireless Media Drive app from the Google Play Store and Apple App Store, and you will no longer be able to download the app.
Included below are common questions and answers.
What products are impacted?
SanDisk Connect Wireless Media Drive (Last manufactured: February 2017)
Why is the SanDisk Connect Wireless Media Drive app being retired?
We have decided to retire the SanDisk Connect Wireless Media Drive app based on its declining popularity, usage, and aging technology. Instead, we are committed to migrating users to newer products, services, and apps that better fit our users’ needs.
Who can I contact if I have any questions or concerns?
You can contact us through the SanDisk Support Site if you have any questions. You can also post your question at the SanDisk Community page.
What will happen to my content stored on my device?
The content stored on your SanDisk Connect Wireless Media Drive will be available locally on your drive and can be accessed and transferred in two ways:
- You can connect your drive to your computer and drag and drop content from your drive to your computer.
- You can transfer content wirelessly from your drive to your computer via the SanDisk Connect Wireless Media Drive’s Wi-Fi Network.
How can I access content from my iOS or Android phone after the app is retired?
After the app is retired, if you already have the SanDisk Connect Wireless Media Drive app installed on your mobile device, you can continue to use the app to access your content.
Please note that we are no longer providing support or updates to the app, and your app may stop working as a result of changes in the Android/iOS environment.
You can access your content without the app by connecting your drive to your computer via USB cable.
Can I still access the content on my SanDisk Connect Wireless Media Drive from my mobile device without the app?
No, you will not be able to view the content stored on your SanDisk Connect Wireless Media Drive on your mobile device without the SanDisk Connect Wireless Media Drive app installed on your device.
For more details on our product support life cycle click here
