SanDisk® Global Customer Support (India)
The Upthere and SanDisk Cloud services has ended and is no longer available
What does the withdrawal of Upthere and SanDisk Cloud mean to me?
On September 4, 2019, we announced the withdrawal of Upthere and SanDisk Cloud services planned for March 3, 2020. Below are common questions and answers.
With this decision, we have stopped accepting new user registrations and have removed our mobile applications from the Apple App Store and Google Play Store. For existing users, you can continue to use the service, mobile applications and web applications until March 2, 2020. On March 3, 2020, the service will no longer be available and the content associated with your account will be deleted.
Why is Upthere and SanDisk Cloud removed?
We have decided to withdraw Upthere and SanDisk Cloud services based on their decreasing popularity and use, and obsolete mobile applications. Instead, we are committed to offering new products and services that best suit the needs of our users.
What will happen to my content?
Your personal and shared content will be available for download until March 2, 2020. On March 3, 2020, all user content associated with your Upthere or SanDisk Cloud account will be removed from our systems.
Your personal and shared content will be available for download until March 2, 2020. On March 3, 2020, all user content associated with your Upthere or SanDisk Cloud account will be removed from our systems.
When will SanDisk stop charging me for the service?
If you have a paid account (your subscription to Upthere uses more than 20 GB of storage), cancel your subscription and you can continue using the service until March 2, 2020. Unless you cancel your service, you will continue to be billed March 2 2020. If you have a free account (you are using less than 20 GB of storage), you can continue to use the service until March 2, 2020.
What happens to the content I shared with other people?
Your shared loops and all shared content will be available until March 2, 2020 and will be deleted on March 3, 2020.
What about my personal loops?
Your Loops and personal files will be available until March 2, 2020 and will be deleted on March 3, 2020.
Can I continue using the native Upthere and SanDisk Cloud web applications?
Yes, existing users can continue to use Upthere native web applications until March 2, 2020, however, we have removed our mobile applications from the Apple App Store and Google Play Store and no longer accept new user registrations. On March 3, 2020, all Upthere applications will no longer be available.
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